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Popular Questions
Account Questions
Q: What is your return policy?
A: You may return unused taps within 14 days for a full refund. Return instructions will be provided upon request.
Q: Can I replace my old tap with a GrinGlobe tap without changing the valve in the wall?
A: In most cases, yes. Our taps are designed to fit standard UK and Hong Kong plumbing setups. If you have an unusual valve, contact us for confirmation.
Q: The hot and cold are reversed. How can I fix it?
A: Swap the hot and cold supply hoses under the sink. This is a common and quick fix.
Q: How do I clean the aerator to improve low water flow?
A: Unscrew the aerator at the spout, rinse debris, and reattach. Do this every 2–3 months.
Q: How can I get replacement parts?
A: Email us with your order number and issue; we will send replacement parts quickly.
General Questions
Q: Do all GrinGlobe taps fit all standard sinks?
A: Yes, all our taps fit standard kitchen and bathroom sinks with regular hole sizes.
Q: Can I install the tap myself, or do I need a plumber?
A: Basic installation is DIY-friendly, but we recommend a licensed plumber for best results and warranty validity.
Q: How do I adjust the water flow and temperature?
A: Use the handle to control flow and temperature. Lift to turn on, rotate left for hot, right for cold.
Q: Why is my tap only hot or only cold, not mixed?
A: Check that both hot and cold supplies are fully open. If the issue continues, contact our support.
Q: Why does my tap drip or leak after closing?
A: Usually a worn cartridge or seal. Contact us for a free replacement part under warranty.
Q: How do I find my tap’s model number?
A: It is printed on the product box, in your order confirmation, or on the label under the tap base.
Pre-sales Questions
Q: What cleaner can I use on my GrinGlobe tap?
A: Use mild soap and warm water. Avoid abrasive cleaners, bleach, or vinegar-based products.
Q: What is your warranty period?
A: We provide a 2-year manufacturer warranty covering defects in materials and workmanship.
Q: How long does delivery take?
A: Orders are usually delivered within 3–5 working days after confirmation.