We proudly offer FREE shipping via reliable express companies! Please note that we require 1 to 2 working days on average to fulfill your order before dispatching it. Rest assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, the estimated delivery time is between 5 to 10 business days. Please note that any peak seasons (such as Black Friday/Cyber Monday), holidays, natural disasters or pandemics may impact delivery times.
Pre-ordered or Back-ordered Items:
If your order contains a pre-ordered or back-ordered item, we will ship all available items immediately and ship the pre-ordered or back-ordered items as soon as they are available. Therefore, if you ordered more than one item in a single order and only received part of your order, please do not worry—you will receive the remaining items shortly after.
Tracking Your Order:
If you provided a mobile phone number, you will receive a confirmation email and/or text message containing a tracking ID and a link to follow your package’s journey. You can also visit our Tracking Page to track your package.
Please allow 1 to 3 working days for the tracking information to appear.
Wrong or Defective Items:
If you received the wrong or defective items, please take clear photos of the issue and contact us at: cs@GrinGlobeTap.com within 7 days. We will investigate and assist you in resolving the problem.
We suggest you check the appearance and all necessary parts of the item after receiving your order, even if you do not plan to install it immediately, and contact us within 7 days if you find any problems. Otherwise, we will not be able to assist with replacing wrong/defective items or reshipping missing accessories.
Wrong Address Disclaimer:
It is the responsibility of the buyer to ensure that the shipping address entered is correct. We do our best to speed up processing and shipping times, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at cs@GrinGlobeTap.com if you believe you have provided an incorrect shipping address.
Company Information
GrinGlobe Studios Limited
Shop B25d, 1/F, Goodrich Complex, Goodrich Garden, TUEN MUN, HONG KONG
Customer Service Email: cs@GrinGlobeTap.com